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[D2lnews] URGENT: Learn@UW Service is down



Some of you have already discovered this, but I wanted to let you know
everything I know.

AnnMarie

> All -
> 
> We have decided to put up an outage message for the Learn@UW service
> starting now (2:45 PM).  We do not have an ETA.  We are directing
> people to our helpdesk site to check on the status:
> 
> http://helpdesk.wisc.edu
> 
> We have been working with D2L and have not determined what is
> causing the slow response time.  D2L backed out the patch that
> they thought was causing the problem (part of the Core patch),
> but that did not solve the problem.  We failed over and then
> restarted the 
> database server, which also did not solve the problem.
> 
> We will let you know as soon as we have more information.
> 
> Jeanne Blochwitz
> Learn@UW Utility Project Manager